87557
Quality Analyst in International BPO
1-5 years
Mumbai
Full Time
Not disclosed
Minimum Graduation + Mandatory Experience in relevant industry (BPO)
Call Center, Call Center Executive, Customer Care Executive, BPO Executive, Techical Support Executive, Voice Process, International BPO, Health care BPO, excellent communication skill, fluent english

International Process: US Medicare (Medical Health Care)

Roles & Responsibilities:

  • Formulating Assessment Program
  • Monitoring changing trends
  • Call quality monitoring
  • Optimal use of technology
  • Introducing training programs
  • Business risk assessment
  • Reduction of employee attrition
  • Up-gradations of business processes
  • Expectation management
  • Drawing feedback and checking quality of maintenance

Night Shift Timings: 08 pm to 6am

Monday – Friday: Working

Saturdays & Sundays: Fixed Off

Salary between: 21K + 4k (Attendance Bonus)

Gender: Male/Female

Age Criteria: 35

2 Rounds of Interview HR & Ops round

Work Location: Thane.

Experience:  min 1 yr of exp in International US Sales

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