Telecaller

Job Description

Telecaller

Responsibilities:

• Handle customer queries effectively via call/chat/email
• Ensure timely resolution and maintain customer satisfaction
• Maintain call logs and reports as per process requirement
• Follow standard operating procedures and guidelines
• Handle inbound and outbound customer interactions
• Provide accurate information and resolve queries
• Document customer interactions in the system
• Maintain service quality and meet defined KPIs

Requirements:

• Good communication and interpersonal skills
• Comfortable with rotational shifts, if required
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Comfortable with rotational shifts and night shifts (for NRI process)
• Fresher welcome; prior BPO/customer support experience is a plus

Salary: 12000 - 15000 per month
Experience: 0 - 1 years
Location: Ghatkopar west, Mumbai, Maharashtra

Required skills

• Effective communication
• Telecaller

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