Job Description

Job Title: Sales Co-ordinator 

Location : Thane , Mumbai 

Description:

Sales Co-ordinator is responsible for overseeing the availability, inventory management, and timely delivery of spare parts to customers. This role includes managing the customer service process by responding to inquiries, ensuring customer satisfaction, and facilitating communication between clients and internal teams. The role focuses on maintaining inventory levels, driving spare parts sales, and improving customer service operations to ensure efficient and prompt support to clients.

Key Responsibility Areas (KRAs) Details

Inventory Management Ensure accurate stock levels of spare parts and efficient inventory management to avoid shortages.

Customer Service Respond to customer inquiries and complaints, providing solutions and maintaining customer satisfaction.

Order Processing & Fulfillment Manage and ensure timely processing and fulfillment of customer orders for spare parts.

Vendor & Supplier Management Maintain relationships with suppliers for timely procurement of spare parts.

Sales & Profitability of Spare Parts Promote sales of spare parts by identifying customer needs and offering relevant products.

Logistics & Delivery Coordination Coordinate with logistics teams for the timely dispatch and delivery of spare parts.

Reporting & Analysis Generate regular reports on spare parts sales, inventory turnover, and customer service metrics.

Cross-functional Coordination Collaborate with engineering, procurement, and logistics teams to meet customer expectations.

Customer Relationship Management (CRM) Maintain and update CRM systems with customer interactions, feedback, and sales opportunities.

Warranty & Returns Processing Manage claims for parts warranty and oversee the returns process, ensuring smooth transactions.

Performance Matrix

Performance Metrics Target / KPI Measurement Frequency

Inventory Turnover Rate Achieve optimal inventory turnover rates (e.g., 6 times per year) Quarterly

Customer Satisfaction Score (CSAT) Maintain a minimum customer satisfaction score of 85% Monthly

Order Fulfillment Time 95% of orders fulfilled within the agreed time (e.g., 48 hours for standard parts) Monthly

On-time Delivery Rate 98% on-time delivery for all spare parts orders Monthly

Sales Growth of Spare Parts Achieve 10-15% year-on-year growth in spare parts revenue Quarterly

First Response Time (FRT) for Inquiries Respond to customer inquiries within 2 hours Monthly

Reduction in Backorders Reduce backorders to less than 5% of total orders Quarterly

Cost of Spare Parts Inventory Holding Keep inventory holding costs within budgetary limits (e.g., 10% of spare parts sales) Quarterly

Parts Return Processing Time Process returns within 7 business days Monthly

Supplier Lead Time Compliance 90% of suppliers delivering parts within the agreed lead times Quarterly

This structured job description ensures the candidate understands the requirements, responsibilities, and expectations for both spare parts management and customer service.

Required skills

• Spare parts
• Sales coordinator
• Customer service

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